“Not easy.”Īlthough running a paperless operation wasn’t a foundational imperative for Target Health-“In the beginning we were focused on surviving,” Mitchel says-the idea had been forming on the back burner. Mitchel tried to go “as paperless as possible” while at Pfizer and Wyeth, but at the time, only smaller companies were embracing the movement. At Target Health, it was Hays who pushed for paperless, saying, “We have to do something in the e-world.” Eventually, Mitchel went to a meeting and saw how electronic data capture worked.
PAPERLESS EMPLOYEE TARGET SOFTWARE
“I said, ‘We should do this,’ and my wife was very happy that I finally agreed with her.”Īhead of the curve, Target Health started to go paperless in-house and develop its own software in the late 1990s. “Our first customer is our employees, and if they don’t like the software, we know about it,” Mitchel says, “because they won’t use it, and then we have to fix it.” Target paperless employee software# The biggest challenge Mitchel has encountered is convincing sponsors to use the technology-getting people to change, to embrace disruptive innovation. Once clients are on board, however, Target Health sees a lot of success. One of Target Health’s current projects is with a big pharmaceutical company, serving forty centers and 400 patients.Įverybody thought the sites would be the problem, but the sites are not the problem,” Mitchel says. “The biggest problem is that people try to use old processes with the new solutions, and you can’t.Īccording to Mitchel, enrollment is about two months ahead of schedule, the study is on track to wrap up ahead of schedule, and 95 percent of the data are entered in real time with less than 1 percent database changes. “That’s the most difficult part-getting people to change their behavior.” You have to rethink the whole process,” Mitchel says. Going paperless has revolutionized the clinical-trial process and the health-care industry in general. Target Health estimates that it can save pharmaceutical companies up to $10,000 per site, per year, but more importantly, the ability to see data in real time has the potential to improve quality, and even to save lives.
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